International Customs and Imports

As all orders are shipped directly from the UK, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country.

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier will inform you of any additional duties if required.

DFYNE has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

USA

The threshold for bringing goods into the US from the UK is $800USD - Any orders with a value above this amount will be charged import fees.

Canada

The threshold for bringing goods into Canada from the UK is $20CAD - Any orders with a value above this amount will be charged import fees.

European Union

For all orders made from a Member European Union Country, there are no import taxes or duties for orders under €150. We are an IOSS registered corporation, and pay these taxes on behalf of you for orders under €150.

For any orders over €150, Customs and duties will be calculated at checkout. There will be no additional cost upon delivery*.

*Due to changes with custom requirements for GERMANY, duties and taxes for orders over €150 will be charges at point of delivery and not at checkout.

Australia

The threshold for bringing goods into the Australia from the UK is $1,000AUD - Any orders with a value above this amount will be charged import fees.

All other regions

For all other regions, you may face customs charges issued by your local customs authority, and you will be responsible for the payment of any fee's should there be any.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to DFYNE, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

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